professional services automation (PSA):
"Systems and software that support organizations or departments that engage in consulting, legal or other skill-based services by providing timesheet, billing, project status, knowledge base and other associated functions. "

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Definitions of terms related to professional services automation (PSA):

• application service provider (ASP)
• Customer service level
• Islands of automation
• p chart
• Purchasing service level
• sales force automation (SFA)