contact management:
"Systems that track interaction between a sales force and customers or prospects, supply chain partners, or other relationships. Functions usually include call date tracking, notes files, followup reminders, birthday or anniversary date reminders, and other methods to provide systematic ways to initiate and track interaction over time. "

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Terms related to contact management:
  computerized maintenance management systems (CMMS)
  corporate performance management (CPM)
  customer relationship management (CRM)
  database management system (DBMS)
  Demand management
  enterprise asset management (EAM)
  product data management (PDM)
  product lifecycle management (PLM)
  project management
  supplier relationship management (SRM)
  supply chain management (SCM)
  warehouse management system (WMS)